The Government has set out the need for greater transparency across its operations to enable the public to hold public bodies and politicians to account. This includes commitments relating to public expenditure, intended to help reduce the deficit and achieve better value for money.
NS&I reports quarterly on gross inflows and outflows, Net Financing and total stock.
Each quarter, NS&I issues unaudited figures, and publishes its audited Annual Report and Accounts each financial year.
The Freedom of Information Act 2000 (FOI) establishes a general right of access to information held by Public Authorities, subject to certain exemptions. It places a duty on each Public Authority to maintain a Publication Scheme that describes the information the Authority intends to publish and whether the information will be made available free of charge or on payment.
We are committed to fairness and transparency across our business. We regularly publish information about our performance, including complaints data.
You can speak to our dedicated team directly. They will aim to resolve your complaint promptly and are happy to help.
Complain in writing:
Customer Service Team,
NS&I, Sunderland, SR43 2SBCall them free from the UK on 0800 092 1286
Our effectiveness is measured in a number of ways
Our effectiveness is measured in a number of ways
How to resolve the most common login problems, and how to reset your details.
How to save with our online and phone service and how to get registered.
Let us know if you need extra support with your account, so we can help in a way that suits you.
You can change your address online, by phone or by post. Changing your name is easy too, just send us a letter with your signature.
We're here to help with any questions you have about managing someone's account if they die.
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Benefitting the public and the public purse.
One of the UK’s largest savings organisations
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